FAQ | Fino
Muscial Instrument


11. About our warranty policy.
Our products are provided within 100% guarantee against any manufacturing defect.
All our products have a 2-year warranty. If you have any quality-related issues, we can provide you the best solutions within 48 hours.
22. About our MOQ.
The MOQ of our Accessories is 5000 dollars, and the MOQ of our muscial instrument is 300 pcs.
33. How can I custom my musical instrument accessories?
You can send us your requirements with some pictures, after evaluation and negotiation we will send you a 3D drawing after our marketing research to develop your ideas. And after that sample will be offered.
44. Can I custom my musical instruments?
Sure, you can custom the wood material, color and packaging design when you reach our MOQ.
55. About our average lead time.
Our average lead time is 45 days, which depands on your order.
66. Can I get samples before ordering?
Of course! We can offer you a sample, and the sample fees will be returned when you order.
77. How do you ship the goods and how long does it take arrive?
Normally, we usually ship by sea and sometimes ship by air.
88. Do you offer discount for mass production?
Sure, we can discuss when the design, material, and the quantity are confirmed.
99. What payment terms are available?
Our available Payment terms are included T/T, L/C and Paypal.